Refund & Return Policy

At PetNest India, we want our customers to have a positive shopping experience. If you receive an eligible product that is damaged, defective, incorrect, or otherwise qualifies under this policy, please contact us.

1. Eligibility for Returns

You may request a return or replacement if:

  • You received the wrong product.
  • The product arrived damaged.
  • The product is defective.
  • The product is materially different from the product description.

Return requests must generally be submitted within [7 days] of delivery.

Some products may not be eligible for return due to hygiene, safety, customization, or other applicable restrictions.

2. Condition of Products

Where a return is approved, the product may need to be unused, in its original condition, and accompanied by its original packaging and accessories, unless the product arrived damaged or defective.

3. Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible and provide:

  • Your order number
  • A description of the issue
  • Clear photographs or video of the product and packaging

This information may be required to process your claim.

4. Refunds

After an approved refund, the refund will generally be processed to the original payment method.

The time required for the amount to appear in your account may depend on your bank or payment provider.

5. Replacements

Where appropriate and subject to availability, we may offer a replacement instead of a refund.

6. Non-Returnable Products

Certain products may not be eligible for return, including products that are personalized, used, opened for hygiene reasons, or otherwise excluded under applicable law.

7. Return Shipping

If the return is due to an error on our part, such as sending an incorrect or defective product, we may provide an appropriate return solution.

For other approved returns, return shipping arrangements may vary depending on the circumstances.

8. Cancellation

If you want to cancel an order, contact us as soon as possible. Orders that have already been processed or shipped may not be cancellable.

9. Contact Us

For return or refund requests, contact:

PetNest India
Email:petnestindia26@gmail.com

Please include your order number in your message.